Delete your account
One AIQ account (your mobile number) signs you in to all AIQ apps: AIQ One, Family One, Dial One and the other AIQ apps. You can delete that account and its data at any time, in the app or by asking us. This page explains how, what is deleted, and what is kept and for how long.
1. Delete it in the app
AIQ One: open the app, tap the menu (☰, top left), then My account › Delete my account. Type DELETE, enter your 4-digit login PIN and confirm.
Family One: open the app, tap the menu (☰, top left), then My Family Account › My account, and under Leave or delete tap Delete my account. Type DELETE, enter your 4-digit login PIN and confirm.
Every device signed in to your account is signed out at once, and the app's data on the phone you used is erased at once. Your account is then deleted from the AIQ server after 7 days. Changed your mind? Sign in with WhatsApp within those 7 days to keep your account.
If other people share some of your data (for example a family or a business that has other members), the app tells you what to do first before the account can be deleted.
2. Ask us to delete it
If you cannot use the app, ask us in either of these ways:
- WhatsApp: send "Delete my account" to +91 9627 999 000 from your registered mobile number.
- Email: write to [email protected] with the subject "Delete my account" and your registered mobile number.
Before deleting, we check that the request comes from the account's registered mobile number (a WhatsApp message from that number, or a one-time code sent to it). Then we delete the account and its data as described below.
3. What is deleted
- your sign-in, your devices, your 4-digit login PIN and your area;
- your problem reports (only a count stays);
- a family that only you are in;
- the app's data on the phone or computer you deleted from (at once).
Your AIQ ID is retired: it is never given to anyone else.
4. What is kept, and for how long
| Data | How long |
|---|---|
| Your account, before it is deleted | 7 days after your request (signing in with WhatsApp in that time keeps the account) |
| The record of what was done in the account (the activity log) | At least one year |
| Sign-in history (time, device, type of sign-in) | 180 days, also after the account is deleted, as CERT-In's direction of 28-04-2022 requires; then deleted |
| Everything else, after the account is deleted | Deleted within 30 days, except where the law requires us to keep it longer; backup copies are overwritten within a further 14 days |
| A business's own records of you as its customer (for example your agent's or advisor's client book) | Kept by that business: they are its records, not your account's. Ask that business to delete them. |
| Payment and invoice records of a paid plan | 8 years from the end of the financial year, as Indian company and tax law require (Companies Act, 2013, s.128). |
Our full Privacy Policy describes how long we keep each kind of data.
5. Deleting some data only
- This phone only: My account › Delete app data erases one app's data on this phone (Family One, Distributor, HR, Dial One, MF, Accounts), one app at a time. Your account stays.
- A family: in Family One, My Account › Leave or delete this family.
- A single record: delete it in the app; it waits in the Recycle Bin before it is removed.
6. Contact
Questions about deleting your data: [email protected] · WhatsApp +91 9627 999 000. Our Grievance Officer's details are in the Privacy Policy.